Privacy Policy

1. Information We Collect

We collect information in several ways:

• Contact Form Data: When you submit our contact form, we collect your name, email address, and message content.
• Cookies & Analytics: We use Google Analytics and similar technologies to understand how visitors use our site. This includes IP address (anonymised), browser type, pages visited, and time spent.
• Consent Preferences: We store your cookie consent choices in your browser's local storage.
• Automatically Collected: Device information, referrer URLs, and interaction data when you browse our site.

2. How We Use Your Information

• Responding to your contact enquiries within 24 business hours
• Improving our website, content, and services through anonymised analytics
• Sending marketing communications (only if you've consented)
• Complying with legal and regulatory obligations

3. Legal Basis (GDPR & Australian Privacy Act)

We process your data under the following legal bases:

• Consent: For marketing and analytics (you can withdraw anytime via Cookie Settings)
• Legitimate Interest: For improving our services and site performance
• Contract: To respond to your enquiries and provide services you request
• Legal Obligation: To comply with Australian Privacy Act and ePrivacy regulations

4. Data Sharing & Third Parties

Google Services: We use Google Ads conversion tracking and Google Analytics. Google processes your data according to their Privacy Policy. We implement Consent Mode v2 to respect your preferences.

Google Maps: Our contact page embeds a Google Map showing our office location. Google processes location data according to their terms.

Service Providers: We do not share your contact form data with third parties except as required by law.

5. Data Retention

• Contact Form Data: Retained for 12 months for response and follow-up purposes
• Analytics Data: Retained according to Google Analytics default settings (14 months)
• Cookie Preferences: Stored in your browser indefinitely until cleared

6. Your Rights

Under Australian Privacy Act and international privacy laws, you have the right to:

• Access: Request a copy of personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restrict Processing: Ask us to limit how we use your information
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Opt out of marketing or analytics at any time via Cookie Settings
• Lodge a Complaint: Contact the Office of the Australian Information Commissioner (OAIC) if you believe we've breached your privacy rights

7. Cookies & Tracking

We use the following cookie categories:

• Strictly Necessary: Site functionality, security (always active)
• Analytics: Google Analytics (requires consent)
• Marketing: Google Ads conversion tracking, remarketing (requires consent)

You can manage your preferences anytime using our Cookie Settings button in the banner.

8. Security

We implement industry-standard security measures including SSL encryption, secure contact form handling, and regular security reviews. However, no transmission over the internet is 100% secure. We encourage you to use strong passwords and report any security concerns.

9. Children's Privacy

Our site is not directed at individuals under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will take immediate steps to delete the information.

10. International Transfers

Our website is hosted on Australian servers. Google services (Analytics, Ads, Maps) may process data internationally. Google implements appropriate safeguards as outlined in their Privacy Policy.

11. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. Changes are effective when posted. We will notify you of material changes via email (if you've provided contact information) or by posting a notice on our site.

12. Contact Us

For privacy questions or to exercise your rights, contact: